Frequently Asked Questions
What is the best way to order?
E-mail and fax are the best ways to order from Heron Botanicals as they give everyone a record of the order. However, we cannot guarantee that all electronic transmissions will get through. If you do not receive confirmation of your electronic order within four business days of placing it, please call our office to ensure it was received.
For your convenience, our order forms can be found here.
How can I start an account?
Begin by going to our account establishment page, download a copy of our account establishment form and fill it out. The form can be returned to us, with a copy of your current credentials or description of training, by e-mail or fax.
Does Heron Botanicals sell bulk herbs?
No, Heron Botanicals only sells extracts and topical products.
Does Heron Botanicals have a printed catalog?
Yes. Printed catalogs are available upon request. Printed catalogs are free with orders over $250 (they will only be included with order upon request), or for a fee of $8 for orders under $250 or as a stand alone item. We also have a searchable product database on our website for both viewing and downloading.
What are low-dose products?
Low-dose products are extracts of potent botanicals that are only appropriate in low doses and require extra care when used.
Can anyone on your staff assist me with formulations?
Heron Botanicals does offer expert advice in the form of free consultations with Dr. Eric Yarnell. For information on how to contact Dr.Yarnell please visit our expert consultation page.
When will (fill in the blank) herb be back in stock?
Sadly this is a question that has no definitive answer. Because we are a business that is integrally tied with nature, our products' availability may vary from year to year. Certain plants may be harvested only once a year, often in a particular season, while others are simply not abundant enough in nature to responsibly harvest regularly. We also put our products through rigorous quality testing, and are reluctant to guarantee the availability of any product that is still in the production and quality review process. For these reasons we are rarely able to reliably project when an herb will be back in stock. We can however often give you a good idea of the season it may become available, and are happy to keep standing orders on file so that you receive your product as soon as possible.
What if I’m interested in a species of herb that Heron Botanicals doesn’t carry?
Please let us know by e-mail if there is a particular herb that you would like to see us carry. We are always curious to know about new species of botanicals, and what our customers would like to see us carrying. Our lab manager will keep all such suggestions in mind when contacting our suppliers.
Maintaining Tradition, Mastering Science
Who is Heron?We are a small producer of artisan-quality herbal extracts. We use local species and fresh plant material whenever possible, and sell direct to naturopaths and other holistic practitioners across North America.
Heron Botanicals26013 United Rd NE, Ste 110
Kingston, WA 98346
Orders Fax 360.297.3401
Toll Free 888.282.7136
More contact information