New Sales Office Hours

Our sales office is now open Tuesday-Friday, 9 am - 5 pm.

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Heron Botanicals is Hiring

We are currently hiring for two positions (Quality Affairs Manager and Sales Coordinator).  Please see below for full job descriptions.  Please send cover letter and resume to office@heronbotanicals.com.

Job Title: Quality Affairs Manager

 

Primary Purpose

Oversight of staff and tasks associated with quality control of data, records, procedures, and processes at Heron Botanicals, in order to ensure quality of all finished products. 

 

Immediate Supervisor: General Manager

 

Schedule

Flexible within typical office hours, depending on availability, employment status, and labor needs.  Weekends and holidays off.

 

Employment status: Part- or full-time; permanent.  May be FLSA non-exempt, hourly, or salary, as negotiated at hire.

 

Performance Review Schedule:

3 mos., 6 mos., and annually thereafter. Wage review annually.

 

Compensation Package

            Pay Range: $16-19/hr, or salary equivalent, DOE. 

            Healthcare: Medical and dental insurance per company policy.

            Paid Leave: vacation and sick leave per company policy.

            Paid Holidays: New Year’s Day, Memorial Day, July 4, Labor Day,

                        Thanksgiving, Christmas, New Year’s Eve, and birthday.

            Employee Discounts: HB Emp./F&F, bulk-herb supplier, buying club discounts.

 

Job Requirements

Education:

Bachelors degree or higher in an applicable field.

Prior knowledge of dietary supplement industry and GMP procedures, herbal products and processes, laboratory processes, and/or botanical identification using analytical methods.

 

Skills:

            Rigorous attention to detail.

Strong organizational and communications skills.

Strongly self-motivated; able to independently complete a wide variety of tasks including research and procedural development.

Basic knowledge of botanical products, including Latin binomial of common Eastern and Western herbs.

             Ability to navigate in both Windows and Mac operating systems.

            Prior customer service, sales and/or book keeping experience helpful.

 

Physical Requirements:

            Requires regular use of a computer and occasional light lifting. 

           

General Job Description

The QA Manager is responsible for monitoring relevant state and federal regulations related to dietary supplement production, and ensuring that Heron Botanicals production, distribution, and marketing remains in compliance with all applicable regulations. 

 

The QA Manager maintains the quality system used throughout all Heron Botanicals production and distribution operations, and acts as primary QA/QC officer within Heron Botanicals for all processes and procedures involving producing, packaging, and labeling components, raw materials, or dietary supplements.

 

 The QA Manager must develop an intricate working knowledge of all Heron Botanicals procedures in order to maintain cGMP standards/regulatory compliance, and is responsible for oversight and maintenance of the required record-keeping systems.

 

 Tasks include developing and maintaining Standard Operating Procedures and company policies related to product quality; maintenance of controlled document systems; review of all production records, quality-related complaints; testing and release of components used in production of dietary supplements.

 

Duties

 

ONGOING:

  • Coordinate and review all laboratory sample submissions and results
  • Review and approve or reject each completed batch of finished product.
  • Perform analytical testing (macroscopic, microscopic, organoleptic analysis) of raw herbal materials and finished extracts.
  • Develop raw material and finished product specifications as needed.
  • Investigate and resolve any deviations from established product specifications and procedures; issue material review and disposition decisions when deviations occur.
  • Generate and review production-related documents (master manufacturing records, botanical test records, deviation and material review reports, etc.)
  • File quarterly alcohol tax drawback claims; maintain and update formula approval required for drawback.
  • Liaise with FDA, state department of agriculture, and other regulatory agencies as needed, including management of all inspections, follow-up interactions, and interaction with outside technical consultants as required.
  • Attend weekly management and staff meetings.
  • Attend AHPA meetings and other industry events as needed.
  • Liaise with management as needed to implement policies and procedures.

 

Job Title: Sales Coordinator

 

Primary Purpose

To facilitate timely and accurate processing of sales orders, according to cGMP policies and procedures, including record-keeping, inventory, and routine customer service for the sales office.

 

Immediate Supervisor: General Manager

 

Schedule

Flexible within typical office hours, depending on availability, employment status, and labor needs. Weekends and holidays off.

 

Employment status: Part- or full-time; permanent; FLSA non-exempt; hourly.

 

Performance Review Schedule:

3 mos., 6 mos., and annually thereafter. Wage review annually.

 

Compensation Package

            Pay Range: $16-18/hr, DOE 

            Healthcare: Medical and dental insurance per company policy.

            Paid Leave: vacation and sick leave per company policy.

            Paid Holidays: New Year’s Day, Memorial Day, July 4, Labor Day,

                        Thanksgiving, Christmas, New Year’s Eve, and birthday.

            Employee Discounts: HB Emp./F&F, bulk-herb supplier, buying club discounts.

 

Job Requirements

Education: Bachelor’s degree preferred but not required. Some study in botany, forest ecology, herbalism, business management, marketing/sales, or related.

 

Skills:

            Attention to detail.

Strong organizational and communications skills; ability to communicate professionally with naturopathic physicians.

            General customer service skills.

            Self-motivated; able to work independently.

Basic knowledge of botanical products, including Latin binomial of common Eastern and Western herbs.

             Ability to navigate in both Windows and Mac operating systems.

            Prior customer service, sales and/or book keeping experience helpful.

 

Physical Requirements: must be able to safely bend, stretch, and lift and move up to 30 lbs. on a regular basis. Must be able to stand for long periods of time.

           

General Job Description

 

The sales department is responsible for the timely and accurate fulfillment of all orders received.  The sales coordinator is responsible for tracking orders from receipt through completion, supervising the sales assistant/staff herbalist as needed to complete order fulfillment.

 

Oversight of the order fulfillment process includes customer service, inventory management, and basic record keeping.  While the sales and service assistant is available to support order fulfillment and perform assigned tasks as needed, the sales coordinator is responsible for ensuring that all customer service inquiries are resolved, orders are completed in a timely manner, and that packaging and distribution of orders runs smoothly and efficiently.

 

 

Duties

ONGOING/DAILY:

Receive, invoice, fill, package and ship orders placed to Heron’s Sales office in a timely manner, and in accordance with existing policies and procedures.

 

Address customer service inquiries and resolve issues in a timely, courteous, and professional manner (including new accounts, service expectations, complaints, returns, etc.).

 

Manage routine communication from the sales office by phone, email, and fax, involving supervisors in more complex service requests, as necessary.

 

Perform new account establishment and account maintenance. Obtain all necessary documentation, including credentials/ID, reseller permit, payment information, restricted product approvals/waivers.

 

 

WEEKLY/MONTHLY:

 

Attend monthly staff meeting to address scheduling, news, changes to policy/procedures, etc, and communicate regularly with management between meetings to address issues as they arise.

 

Ensure order fulfillment area is cleaned/maintained according to schedule.

 

Maintain inventory of necessary order fulfillment supplies (ink and labels, boxes/packaging, bottles), stock creams and formulas.

 

 

QUARTERLY:

Participate in quarterly inventory count. 

 

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Changes are coming to our product line in 2017

As Heron Botanicals continues to grow, we’re no longer able to continue pouring formulas on demand. In order to keep our artisan-quality products sourced as locally and sustainably as possible, we’ll be making some changes to our line of formula products. 

We will be eliminating some formulas, and you may see some changes to the ingredients of others.  You’ll still get the highest quality botanical extracts blended into our unique, targeted formulas – but we’ll no longer charge a per-item formulation fee, and we’ll be able to offer our formulas in a new 4-ounce size, as well as our standard 8, 16, and 32-ounce bottles.

 As many of you know, we have not offered small-batch custom formulation for some time; our staff of trained herbalists are happy to consult on formulation, and we can to refer you to local apothecaries who offer Heron Botanicals products.

We will continue to offer custom formulation, including own-label services, with a four-quart minimum order size.  Please contact us for more information on custom production.

Please don’t hesitate to give us a call or drop a line if you have any questions about our products.

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Founded in 1982, Heron Botanicals produces artisan-quality herbal extracts for practitioners across North America. Located in the Pacific Northwest, we use local species and fresh plant material whenever possible. We produce over 300 products utilizing Western, Chinese, and Ayurvedic herbs, as well as obscure herbs, an array of glycerites, and topicals. We are committed to staying on the cutting-edge while honoring tradition and maintaining our dedication to quality and sustainability.

 The president of Heron Botanicals, Dr. Eric Yarnell, was awarded the American Association of Naturopathic Physicians' prestigious Vis Award for 2014.  For more information about this award and all recipients, see http://www.naturopathic.org/awards

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Heron Botanicals
Maintaining Tradition, Mastering Science

Who is Heron?

We are a small producer of artisan-quality herbal extracts. We use local species and fresh plant material whenever possible, and sell direct to naturopaths and other holistic practitioners across North America.

Heron Botanicals

26013 United Rd NE, Ste 110
Kingston, WA 98346
Sales 360-297-3400
Orders Fax 360.297.3401
Toll Free 888.282.7136
More contact information