Terms and Conditions

Welcome to Heron Botanicals. These Terms and Conditions govern your use of our website, products and services. By accessing or using our site, you agree to them and to our Privacy Policy.

1. Who we sell to

  • Heron Botanicals sells to qualified healthcare practitioners, clinics and wholesalers.
  • Patients may buy products their practitioner has recommended through a patient account.
  • Wholesale accounts are also governed by our Wholesale Account Terms and Sales Policies. Where those documents conflict with these terms, those documents control for wholesale accounts.

2. General use

  • You must be at least 18 years old to use this site.
  • You agree not to use our site for any unlawful or prohibited activities.
  • We reserve the right to refuse service to anyone for any reason at any time.

3. Trademarks and copyright

  • Heron Botanicals and all associated marks are trademarks of Heron Botanicals. You may not use our trademarks or trade dress in a way that may cause confusion, misrepresent our products or discredit our brand.
  • All content on this website, including text, graphics, logos, images, digital downloads and software, belongs to Heron Botanicals and is protected by U.S. and international copyright laws. You may not use, reproduce or distribute it without our written consent, except as our Wholesale Account Terms allow.

4. Orders and payment

  • All orders are subject to availability and confirmation.
  • Prices are in U.S. dollars and may change without notice. If a product is listed at an incorrect price, we may cancel the order and refund your payment.
  • We accept Visa, MasterCard, Discover and American Express.
  • We don't process orders until payment is received in full.

5. Shipping and delivery

  • We ship within the United States and its territories only.
  • Shipping times and costs vary by location and shipping method.
  • We aren't responsible for delays caused by shipping carriers.
  • Title and risk of loss pass to you when the carrier delivers your order.

6. Returns and refunds

  • Returns and refunds follow our Sales Policies. Restocking fees may apply.

7. Product disclaimer

  • These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease.
  • Always consult a qualified healthcare provider before using herbal supplements, and follow the label and your practitioner's directions.

8. Limitation of liability

  • To the extent the law allows, our total liability for any claim is limited to the amount you paid for the product involved.
  • We aren't liable for indirect, incidental or consequential damages arising from the use of our products or website.
  • Our website is provided as is. We don't guarantee uninterrupted access or that our site, servers or emails are free of viruses or other harmful components.

9. User accounts and security

  • If you create an account, you're responsible for keeping your login confidential.
  • Notify us immediately of any unauthorized access to your account.
  • We aren't liable for losses resulting from unauthorized use of your account.

10. License and site access

  • We grant you a limited, non-exclusive license to use our website for your personal use. If you're a practitioner, the license also covers ordering for and running your practice.
  • You may not copy, scrape, modify, resell or otherwise exploit any part of this website without our written permission.
  • You may not use our trademarks in meta tags or hidden text.

11. Content you submit

  • If you submit content such as reviews or testimonials, you grant Heron Botanicals a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce and distribute it. We may edit for length or clarity, but we won't change its meaning.
  • You confirm that your submission reflects your honest experience and that you have the right to share it. If you received anything of value related to your review, such as free product or a discount, say so in the review.
  • We won't publish submissions that claim a product diagnoses, treats, cures or prevents a disease. We may remove any submission at our discretion.
  • You agree to indemnify Heron Botanicals from claims arising from content you submit.

12. Force majeure

  • We aren't responsible for delays or failures caused by events beyond our control. These include natural disasters, labor strikes, carrier delays, supply chain disruptions and regulatory actions.

13. Indemnification

  • You agree to indemnify and hold Heron Botanicals harmless from claims, liabilities and expenses resulting from your misuse of our website or products or your violation of these terms.

14. Termination

  • We may suspend or terminate your account and access to our services for any violation of these terms.

15. Third-party services

  • Our site may contain links to third-party websites or services. We aren't responsible for their content, privacy policies or practices.

16. Special offers

  • We may offer promotional discounts and special offers from time to time. Offers may change or end at any time.
  • We decide who is eligible for a discount, and we may cancel orders that abuse a promotion.

17. Governing law

  • The laws of Washington State govern these terms and any disputes about them, without regard to conflict-of-law principles. Venue is in Kitsap County, Washington.

18. Changes to these terms

  • We may update these terms at any time and will post the new date below.
  • If you keep using our site after changes are posted, you accept the updated terms.

19. Contact us

Heron Botanicals
26013 United Rd, Ste 110
Kingston, WA 98346
herbsales@heronbotanicals.com
360-297-3400

Last updated: October 2, 2026